New Claim Nice and Easy

To discuss a repair or submit a warranty claim, simply to send us a message using our online claim form.

Make a claim
Clever Warranty new claim

Three Easy Steps

  1. Check your cover 1. Check Cover Check to see if the fault might be covered, or contact us if you're not sure. The vehicle will need to be booked in at a garage.
  2. Fault Diagnosis 2. Fault Diagnosis The fault may need to be diagnosed if it isn't obvious. Any diagnosis costs are your responsibility at this stage.
  3. Claim Authorisation 3. Claim Authorisation Either you or the garage must contact us before any work is done. If it's covered, we'll issue a claims code and the work can begin straight away.

What to do when your repairs are complete

Once the repair has been carried out, the repairing garage will need to provide us with an itemised invoice for the cost of repairs along with any service invoices or other documents we've requested. Payments will usually be processed and paid on the same working day upon receipt of all documents.

Important!

Should you instruct the garage to commence work without our authorisation, you do so in the knowledge that your claim may be declined due to denying us the opportunity to inspect the vehicle and determine the cause of failure. The garage will only be able to carry out the repairs once you have authorised them to do so.

You are responsible for any excess parts and labour charges, plus any repairs which aren’t covered under your plan.

Submit a claim

In order to submit a claim you must have an active plan and be logged in.

Log In